Switch to the speed of sound!
PROFESSIONAL CLOUD-BASED CALL CENTER SYSTEM WITH ONE CLICK.
Excellent dialing efficiency, unbeatable telco rates, immediate 20-50% cost saving.
ABOUT US
45 million customer contacts, 25 years of experience
Since 1997, our company group has been providing contact center and CRM services to its medium sized and multinational clients. During the development and operation of our audited (MSZ EN ISO 9001:2015) IT systems, we have gained extensive experience in the management and storage of classified, sensitive data and related IT security solutions.
OUR CLIENT PORTFOLIO
SMARTER
MORE EFFICIENT
A CC Pro rendszerrel egyszerűen, könnyen kezelhetően bonyolíthatja hívásait, mérheti és fejlesztheti csapata teljesítményét, miközben a kiemelkedő ügyfélélmény is garantált.
At least 85% (42 minutes per hour) active talk time
We have perfected our predictive dialer in the context of nearly 50 million calls. Our unique, self-developed algorithm minimizes the waiting time of agents, so you can achieve cost savings of up to 200% starting tomorrow.
Dedicated account manager, award-winning technical helpdesk
A qualified, dedicated contact person supports you during the entire implementation process, both in the professional and IT areas of the call center. If you need help, the members of our technical helpdesk team will answer your questions in a friendly, live manner, without waiting, on working days between 8:00 and 20:00 on our toll-free number.
99.9% service level
Geo-redundant architecture, TIER III certified European server room environment, redundant data connection. So that every call always reaches its destination.
SMARTER
MORE EFFICIENT
A CC Pro rendszerrel egyszerűen, könnyen kezelhetően bonyolíthatja hívásait, mérheti és fejlesztheti csapata teljesítményét, miközben a kiemelkedő ügyfélélmény is garantált.
At least 85% (42 minutes per hour) active talk time
We have perfected our predictive dialer in the context of nearly 50 million calls. Our unique, self-developed algorithm minimizes the waiting time of agents, so you can achieve cost savings of up to 200% starting tomorrow.
Dedicated account manager, award-winning technical helpdesk
A qualified, dedicated contact person supports you during the entire implementation process, both in the professional and IT areas of the call center. If you need help, the members of our technical helpdesk team will answer your questions in a friendly, live manner, without waiting, on working days between 8:00 and 20:00 on our toll-free number.
99.9% service level
Geo-redundant architecture, TIER III certified European server room environment, redundant data connection. So that every call always reaches its destination.
PROFESSIONAL TOOLS ALREADY IN THE BASIC PACKAGE
Service elements
Dashboard
The most important indicators and results in real time, with one click, even on your mobile.
User-friendly interface
Áttekinthető, dinamikus megjelenítés, egyértelmű funkciók, saját teljesítmény nyomonkövetése.
Pro-level monitoring
Clear and detailed reports at the project and administrator level, so that you can really control your customer management and sales performance.
Simple quality control
Immediately available audio materials, visual separation of voices (customer, agent), AI functions, marking of call sections – so that you don’t have to search, just give feedback!
Working time reports
Detailed data for calculating working hours, determining basic salary and performance based bonuses.
Testimonals
‘We used the software during our ‘HR diagnostics’ campaign, which was a precise and efficient tool for our sales team.
We were looking for an alternative that offers a solution for those who carry out high-volume, expert-level customer contact activities over the phone. We found it!
We are very satisfied with the system. If we need a call center again in the future, this will definitely be our first choice!